Ticket Opening – What is it?
Ticket opening is a customer support management practice aimed at recording, organizing, and optimizing requests received by the company. A ticket is simply a request made by the user to report a problem or difficulty.
In this way, when a customer contacts the company to report an issue and request a solution, they are opening a ticket. It is therefore a process of problem demand and solution delivery, which must be standardized and focused on registering tickets and routing them so that business agents can resolve the situation as quickly as possible.
This process ensures several benefits for companies. Among them, we highlight integrated actions across communication channels and management practices supported by metrics.
We are talking about a ticketing system that allows your company to: open and receive tickets, send and receive emails, create and manage forms, monitor support via chat, control resolution times through SLAs, organize workflows, automate processes, apply satisfaction surveys, create service catalogs, among other features.
CLICK HERE TO ACCESS OUR TICKET OPENING SYSTEM!
License Registration – What is it?
WallVision is committed to protecting your online privacy. All information provided will be kept strictly confidential.
Registering your WallVision product ensures that you receive notifications about product updates, news, and special offers. It also provides technical support for installation and product-related questions, as well as additional benefits.
Failure to register your WallVision product limits access to benefits, update opportunities, improvements, and technical support.
The registration process for your WallVision product is very simple:
- Open the registration form by clicking HERE.
- Provide the secondary password of your WallVision server and complete the required information.
- At the end of the process, you will receive a registration code, which must be entered into the software when prompted.
CLICK HERE TO ACCESS OUR LICENSE REGISTRATION!
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Software with a highly intuitive interface, providing the best tools for information sharing.
